Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options and restart PokerStars or reinstall the software and choose English. You will have to manually archive the non-English hand history files in your auto import folders as they won't get archived if they weren't auto imported. If the download is not working? Test that your internet connection is working and that the software is not blocked by your firewall. If that does not work try rebooting your computer. Download PokerStars for PC.
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Our free-to-use software is available for desktop on Windows and Mac, and via the app for Android smartphones and tablets.
- In order to use PokerStars hotkeys while the HM3 HUD is running, you must run PokerStars as administrator. Right click the shortcut that you use to launch the PokerStars application and choose Properties. Click Advanced and then enable the “Run as administrator” option and click OK.
- Not to sure what to suggest apart from a system re-start but I'm clutching a straws here. But for what it's worth when I enter pokerstars.com in Safari I get taken to.uk. Also just tried.com on Windows 8.1 using WaterFox and it works for me as well going to.uk. Shame I can't play poker!
1. Download & Install
Click the relevant link above to download the software onto your desktop, or to install the app onto your smartphone or tablet. Then, simply follow the instructions onscreen and you’ll be up and running in minutes. Already have an account? Log-in with your existing details. New player? Follow step 2.
2. Create your free account
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Open the desktop software or launch the app, and follow the easy steps to create your free account. Make sure you enter a valid email address before submitting your form, as we’ll be sending you a message to validate your new account.
3. Start playing now
There are free-to-play games running non-stop across a huge range of variants and stake levels. The game lobby is easy to navigate on all devices, which makes finding the perfect game a quick journey.
After updating PokerStars client many poker site users faced the problem of unexpected termination of the client.
PokerStars app stated to lag and turn off during the game with the window with the following error: 'Stoppage of 'PokerStars Client Software' program (APPCRASH)'.
Support service of PokerStars was told about this problem multiple times and its representatives claim they are working to solve the possible reason for the error. In most cases the reasons of incorrect work of the app is the crush in user.ini file at PokerStars settings. Currently the support of the poker room offers the users to solve the problem of unintended crush of the PokerStars client the following way:
1. Delete the file User.ini or User in PokerStars.
2. Restart the app.
Pay attention that after deleting the file all your settings in the app will become default so you will need to make changes once again on your own. Some users had troubles with Hold’em Manager after deleting User file but it was promised this bug will be fixed as well.
How to find User/User.ini file in PokerStars settings?
There are two ways to find User or User.ini at PokerStars.
The first way:
- Launch PokerStars app;
- Select in the right panel menu 'Help' and select menu 'Open' folder 'My Settings' of the list;
- Turn off PokerStars app as soon as settings folder opens;
- Delete User.ini or User files from the open folder;
- Restart PokerStars client.
The second way (if you are unable to open PokerStars)
Press the key combination Win+R (the 'Windows' button is usually placed in the left bottom corner of the keyboard between 'Ctrl' and 'Alt') Recent vegas jackpot winners.
There will be pop-up window 'Execute':
- Print or copy-paste the following text in the search line: %USERPROFILE%AppDataLocal and press Enter;
- Find the folder of your poker client (usually it is called 'PokerStars') and open it;
- Find the file User or User.ini and open it in any text format, but not Word (use Notepad, for instance). You can do it with the right mouse click and the command 'open with..' - 'Notepad'.
It is important to shut down PokerStars client before making any changes to User file.
In the end of the file (right after the lat line) insert the following text:
[Debug]
WriteCallStack=1
WriteMiniDump=1
WriteCallStack=1
WriteMiniDump=1
Save the file and leave it where it was (Ctrl+S) and restart PokerStars client.
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These simple actions will help you to restore the stable work of PokerStars client. Many users noticed that after making all these actions PokerStars client started to work correctly and only few faced the problems with the work of supporting soft.
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If these actions won’t help to fix the problem, you should contact the support of the poker room ([email protected]) and send log-files copy to them. Also tell whether you use any supporting software (poker software) to play at PokerStars and what are the programs.
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